topic Re: A50 November Update in Tech Talk

A50 November Update

Akhilesh1Singh — Mon, 11 Nov 2019 07:31:28 GMT

After updating my A50 to November security patch.. I'm facing an issue while registering fingerprint

Re: A50 November Update

brijesh1406 — Mon, 11 Nov 2019 07:36:32 GMT

same issue. its shows make sure ur finger cover entire sensor.

Re: A50 November Update

Aravindturubati — Mon, 11 Nov 2019 11:52:03 GMT

I didn't get that issue

Re: A50 November Update

Aravindturubati — Mon, 11 Nov 2019 11:53:20 GMT

it is faster...I have registered all my 3 fingerprints just I have deleted older fingerprints before the update

Re: A50 November Update

Akhilesh1Singh — Mon, 11 Nov 2019 15:51:04 GMT

after a long hour finally it registered my fingerprint

Re: A50 November Update

Hemal5672001 — Mon, 11 Nov 2019 20:07:23 GMT

same here

Re: A50 November Update

CrazyBoy28 — Tue, 12 Nov 2019 03:36:17 GMT

https://r2.community.samsung.com/t5/Tech-Talk/Galaxy-A50/td-p/2813070

Re: A50 November Update

Samsung_Support3 — Tue, 03 Dec 2019 08:32:12 GMT

Hi there,

Please perform the following steps:
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue.
> If the problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
> If the issue still persists, create data backup and reset the device.
> Make sure to use the central fingerprint parts evenly when you register or scan the fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
>Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).
For further assistance, register your concern in Samsung members application (Open Samsung members app >> click on “+“icon > send feedback >> error report / ask question).

Regards,
Team Samsung Members