topic Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update in Tech Talk

Samsung A50 Fingerprint Scanner issue

TheGrandTroop — Mon, 02 Dec 2019 01:47:20 GMT

Samsung has sent an update couple of weeks ago, since then many users have reported of non-functioning of biometric Fingerprint Scanner.

After installing the Samsung's latest update, device asked to remove the fingerprint and add it back again for enhanced and smooth Biometric experience; however, post removing the added fingerprint, the biometric scanner rejects the new fingerprint saying that either the finger is not placed properly on the scanner or the scanner is not clean.

It's been more than 2 weeks and Samsung is still not able to resolve this issue.

If anyone gets any update, kindly update me as well as I am also facing the same issue with my device.

Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update

sharma01 — Sun, 01 Dec 2019 12:58:09 GMT

Very poor fingerprint sensor after update this phone is totally wastage of money

Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update

TheGrandTroop — Sun, 01 Dec 2019 13:15:06 GMT

Samsung should not compromise with the quality when they price a product more than its worth 👎

Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update

TheGrandTroop — Sun, 01 Dec 2019 13:16:56 GMT

I have purchased this device at the time of launch for 24k (9 months ago approx) The exchange value for this device after 9 months is 5-6K

Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update

Aravindturubati — Sun, 01 Dec 2019 17:14:14 GMT

haha...guys that is not an issue. just clean your device and place ur finger for few seconds on scanner, till it get recognized
I do found that issue but it been solved now fingerprint is faster after this update.
and it is optical fingerprint scanner is 4.0 version comparetively better than other mid range phones u can try that bro.

Re: Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update

TheGrandTroop — Sun, 01 Dec 2019 18:39:59 GMT

I hope you understand Aravind that I have written this post after trying all possible solutions; go and check the community threads and you will find out that how many people are facing the same problem.

Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update

7heman — Sun, 01 Dec 2019 19:24:10 GMT

check out the tricks in you tube bro

Re: Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update

TheGrandTroop — Sun, 01 Dec 2019 19:36:28 GMT

can you help me with the link 7heman

Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update

7heman — Sun, 01 Dec 2019 22:17:27 GMT

i couldn't get the link .but type Samsung a50 fingerprint trick.there comes a video with channel name mr android FHD .thats the video

Re: Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update

TheGrandTroop — Sun, 01 Dec 2019 23:15:46 GMT

Thanks man!

Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update

7heman — Mon, 02 Dec 2019 00:46:49 GMT

does it work

Re: Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update

TheGrandTroop — Mon, 02 Dec 2019 01:09:57 GMT

After following that video instructions, I am able to add the fingerprint; however, it's not working the way it should.... waiting for the next update; hope Samsung will fix it

Re: Samsung A50 Fingerprint Scanner issue

yusufganja — Mon, 02 Dec 2019 11:17:44 GMT

new updation has taken more power full sequrity.so this issue comes to due to it.clean your devise scanner and wash your fingers properly and then try it.

Re: Samsung A50 Fingerprint Scanner issue

7heman — Tue, 03 Dec 2019 06:11:12 GMT

then you should contact service center

Re: Re: Samsung A50 Fingerprint Scanner issue post Samasung latest update

Aravindturubati — Tue, 03 Dec 2019 11:42:42 GMT

I have seen all that

Re: Samsung A50 Fingerprint Scanner issue

Samsung_Support3 — Fri, 06 Dec 2019 07:25:32 GMT

Hi there,

Please perform the following steps:

> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue.

> If the problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

> If the issue still persists, create data backup and reset the device.

> Make sure to use the central fingerprint parts evenly when you register or scan the fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

>Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).

For further assistance, register your concern in Samsung members application (Open Samsung members app >> click on “+“icon > send feedback >> error report / ask question).

Regards,

Team Samsung Members