topic Re: Call recording in Tech Talk

Call recording

Atulchaynakhawa — Fri, 11 Nov 2022 13:52:40 GMT

My call recording not recorded my voice but fronts persons voice record clearly, i give all permission to the recorder but not working,

Plz give solutions.🙏

Re: Call recording

Asif_Rahman — Fri, 11 Nov 2022 14:21:02 GMT

Dear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support

Re: Call recording

Ujjawals — Fri, 11 Nov 2022 14:44:23 GMT

You can reset the call app after taking all your backup
Start again and give all permission
This may help

Re: Re: Call recording

Atulchaynakhawa — Sat, 12 Nov 2022 16:26:57 GMT

Which particular app you talking,
And how to reset app

Re: Re: Re: Call recording

Ujjawals — Sat, 12 Nov 2022 17:10:48 GMT

Samsung Call App

Please refer this screenshot

Re: Call recording

Atulchaynakhawa — Tue, 15 Nov 2022 17:27:44 GMT

Not working bro😔

Re: Call recording

cs_member8 — Wed, 16 Nov 2022 09:09:48 GMT

Dear Samsung Customer,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

Note: If you are using Wi-Fi calling then you won't be able to record any calls.
Step1: if still problem persists, then perform ‘Reset app preferences
Go to Settings > Apps > Three dots > Reset app preferences > Reset
Step2: Restart the device
Step3: Reset the settings
Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings
Step4: Software update
Go to Settings > Software update > Download and install > Download > Install now
Note: Steps may vary depending on the OS & device model.
Step4: Record calls
Step5: Recorded calls

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

Re: Re: Call recording

Atulchaynakhawa — Wed, 16 Nov 2022 13:11:04 GMT

Thank you very much it's working fine now 😊 👍 😀 🙂 ☺️ 😄

Re: Call recording

cs_member8 — Sat, 19 Nov 2022 11:22:13 GMT

Dear Samsung Customer,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.