J8

ajan — Fri, 08 Jul 2022 04:57:10 GMT

I am facing unexpacted probkem my note 10 lite display not working by finger but spen touch work very fine what shoud i do....

Re: J8

ѵօϲɑӀ4ӀօϲɑӀ — Fri, 08 Jul 2022 06:39:13 GMT

Visit service center, thats the only option for now.

Re: J8

cs_member8 — Sun, 24 Jul 2022 04:41:03 GMT

Dear Samsung Customer,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance:

• The fingerprint recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.

• The screen protector supplied with the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity.

• Ensure that the fingerprint recognition area and your fingers are clean and dry.

• The device may not recognize fingerprints that are affected by wrinkles or scars.

• The device may not recognize fingerprints from small or thin fingers.

• If you bend your finger or use a fingertip, the device may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.

• To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

• In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object.
Note: You should make sure to use the highest central parts of fingerprint or the most curved part of fingerprint when you register or scan fingerprint

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

Re: J8

Hitd — Fri, 30 Sep 2022 19:50:39 GMT

I had same problem and so I updated the software but as soon as I did that, I started getting vertical lines on display. Did u get same problem?? Or it's solved?

Re: J8

ajan — Tue, 25 Oct 2022 10:14:29 GMT

no i didn't have line . Samsung care told me replace screen

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