update problems

ali2 — Fri, 22 Nov 2019 02:07:24 GMT

After update a6 plus was 14 nov 2019 so lagging and some time network issue please fix this problem

Re: update problems

Samsung_Support4 — Wed, 04 Dec 2019 08:43:01 GMT

Hi there,
Please follow the mentioned steps to resolve the issue in your device.

1) Ensure that network frequency of your device should be selected on Auto-mode.

Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).

2) Search for the Network Manually by the steps as mentioned:

Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search.

3) You may check by exchanging the SIM in SIM slots and try using different network operators.

If still issue persists then we would suggest you to contact your service provider.

4) Clear the RAM memory of device (Scroll down notification panel > Setting> Device care >Memory> Clean Now).

5) Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members

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update problems

Re: update problems