topic Re: Contacts automatically been deleted from M21 in Tech Talk

Contacts automatically been deleted from M21

Anish Anchal — Wed, 18 May 2022 07:16:12 GMT

I used to save my contacts through my google account, but now a days some of my contacts are seen automatically deleted and are sent to recycle bin. Can you suggest any means to resolve this issue?

Re: Contacts automatically been deleted from M21

Amit८६ — Wed, 18 May 2022 07:26:20 GMT

Greetings, i guess the mobile is using another list of contacts.
The contacts may be deleted, 1. Deleting from your own Google account, 2. From other phone where same Google account is loaded
There could be backup. Other just delete n reload the account list
May be your has like Samsung list keeps contacts in phone. You could find that.

Re: Contacts automatically been deleted from M21

cs_member8 — Thu, 02 Jun 2022 06:59:50 GMT

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

We would like to inform you that please check if you have synced your data with your Gmail or Samsung account then you may retrieve your data. (Go to settings>>Accounts & backup>>Backup & restore>>Restore data)

Check the recyle-bin of your smartphone: Menu>>apps>>phone icon>>three vertical dots>>settings>>recycle-bin>>deleted contacts.

However, if data has been lost accidentally and you have not taken any backup then there is no way to retrieve your data. For the future we recommend you to take back up in the phone.

Install Smart Switch App from Samsung galaxy Store:
Data backup process via 'Smart Switch Mobile App'>Open Smart Switch App >Click on Memory Card Icon >Backup option >Choose the data for Backup >Backup.

Import contacts:
App's screen>>contactS>>More (three dots)>>manage contacts>>import/export contacts>>import>>SIM card>>Select contacts, for this example tap on all>>done>>google account>>"Import".
Your contacts will be saved to your google account and saved to your phone the next time google is synced.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

Re: Contacts automatically been deleted from M21

vmirage — Sun, 09 Oct 2022 06:14:33 GMT

I too had that problem. I found out it's the dual messenger that is messing up. Remove and clear all settings for dual messenger and problem is gone.

Settings -> Advanced features -> Dual Messenger -> (Three dots at the top right corner) -> Delete all my data

Re: Contacts automatically been deleted from M21

RahulDoes — Sun, 27 Nov 2022 05:07:16 GMT

How to install Member's app? Apparently, I am too poor by Samsung's standards to get in that coveted circle!