topic Re: Re: Unable to save changes bug - Google Photos.... in Tech Talk

Unable to save changes bug - Google Photos....

TheMystic — Tue, 07 Jun 2022 06:06:49 GMT

If I edit a photo using Google Photos, it fails to save by modifying the original file ('Save As' works though).

I have had this problem before and I fixed it. Now i forgot what i did to fix it.

I organize my files by moving all screenshots to a different folder on my device. And i see that this problem is limited to files that have been moved from the default location. If i try to edit a file before it gets moved, Google Photos is able to modify the original file and save it. The error happens only for files that have been moved to their new location.

Does anyone have a solution to this problem?

Re: Unable to save changes bug - Google Photos....

VedantKalore — Fri, 20 May 2022 17:00:57 GMT

Bro I have no idea because i mostly use Samsung Gallery or Adobe Photoshop to edit images and I never faced such issues but I'll try to help you buy finding out what's the cause if possible 😊

Re: Re: Unable to save changes bug - Google Photos....

AlenSony소니알렌 — Sat, 21 May 2022 00:56:11 GMT

And its a google service not an Samsung service.

Re: Unable to save changes bug - Google Photos....

cs_member8 — Mon, 06 Jun 2022 11:40:28 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support