topic Re: Scroll down bar graphics issue in Tech Talk

Scroll down bar graphics issue

Srikrishna01 — Fri, 15 Nov 2019 07:59:49 GMT

Are anyone facing notification scroll bar graphics issue on Galaxy A50? Please check the below video where sometimes while clearing the notification individually on the scroll bar, the transition is not smooth.

(view in My Videos)

Re: Scroll down bar graphics issue

ShiveshSehgal — Fri, 15 Nov 2019 08:49:55 GMT

reset the gmail app

Re: Re: Scroll down bar graphics issue

Srikrishna01 — Fri, 15 Nov 2019 08:37:18 GMT

that problem is not only for Gmail. All other apps.

Re: Re: Scroll down bar graphics issue

ShiveshSehgal — Fri, 15 Nov 2019 08:50:14 GMT

could you eloborate the problem ?

Re: Scroll down bar graphics issue

Srikrishna01 — Fri, 15 Nov 2019 10:36:07 GMT

Sometimes, when I clear all the notifications manually, the transition effect is not smooth. The issue is not only with Gmail app but all the other apps. sometimes it's smooth and sometimes I'm facing this problem.

Re: Scroll down bar graphics issue

saikodali — Sun, 17 Nov 2019 02:19:08 GMT

U have to clear the ram

Re: Scroll down bar graphics issue

Ashu5076 — Sat, 30 Nov 2019 17:39:33 GMT

this problem is very old in A50. i have complained in samsung support but they haven't fixed it yet. have you got the solution?

Re: Re: Scroll down bar graphics issue

Srikrishna01 — Sun, 01 Dec 2019 02:42:43 GMT

not yet

Re: Scroll down bar graphics issue

Ashu5076 — Sun, 01 Dec 2019 03:37:01 GMT

you can temporary fix this problem. Don't unlock the phone directly by face unlock or fingerprint. first go to lockscreen then unlock it. but this is not permanent solution.

Re: Re: Scroll down bar graphics issue

Srikrishna01 — Sun, 01 Dec 2019 04:44:36 GMT

Yes. thank you.

Re: Scroll down bar graphics issue

Samsung_Support2 — Wed, 04 Dec 2019 05:28:11 GMT

Hi there,

Please perform the following steps:

> Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.

>Check your device performance in Safe mode.

For further assistance, register your concern in the Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members