topic New Problem in A72 in Tech Talk

New Problem in A72

raju-83 — Thu, 28 Apr 2022 10:28:23 GMT

Hi Samsung Tech Team,

Pls note that after installation of latest update, I have noticed the following issues :-

1) I face Internet Connectivity issue. Maximum time Internet Speed (in both sim 4G & VOLTE Network) is Slow. Until the phone is Restarted, the problem is same.

2) Wrong Time showing in Battery Charging.

For Exam, at the time of phone started charging, it shows 1 hr 20 minutes.

But after completion of 1hr 20min, the phone display shows "Remaining 25 minutes ".

During the charging, all background apps like Internet, GPS, WIFI, HOTSPOT, GAMING are all In OFF.

Basically the above problems I found after the latest update.

Pls resolve it.

Re: New Problem in A72

MrAKS — Thu, 28 Apr 2022 10:48:01 GMT

im not facing such issue in mine a72

Re: New Problem in A72

ujwalkumar25 — Thu, 28 Apr 2022 10:48:17 GMT

The phone restarted problem cause by the motherboard if the phone in the warranty go to service center bro

Re: Re: New Problem in A72

raju-83 — Thu, 28 Apr 2022 11:23:45 GMT

There is no Restarting prblm

Re: Re: Re: New Problem in A72

Ashwinash — Thu, 28 Apr 2022 14:37:57 GMT

Ru in android 12 beta

Re: New Problem in A72

cs_member8 — Sat, 30 Apr 2022 06:46:04 GMT

Dear Samsung Customer,
Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

1. Enable Mobile data:
Navigate to apps screen>Settings>Connections> SIM card manager> Mobile data>Select the preferred SIM card from the drop-down.
Note: Preferred SIM should be inserted in SIM slot 1
Please follow the steps to enable data roaming (while in roaming). Navigate to apps screen>Settings>Connections>Tap on Mobile Networks>Enable Data roaming.

2. If the issue has not been resolved then check network mode. Select the network mode e.g LTE/3G/2G (auto connect).

3. Check mobile data limit:
1. Go to “Settings > Connections > Data Usage > Mobile data usage” (depending on your device)
2. You’ll see a graph showing your data usage along with a whole bunch of settings.
3. Alternatively, you can turn off all data limits by unchecking the “Limit mobile data usage” box.

4. Reset and set new APN:
Apps screen>Settings>Connections>Mobile network>Access Point Name>tap on menu (three dots) then Reset to defaults> Reset.
How to set new APN: Apps screen>Settings>Connections>Mobile network>Access Point Name>ADD>Name>Enter the Name>OK>APN>Enter the APN>Tap on OK>Menu>Save.

5. Reset network settings:
Go to Settings>General management>Reset>Reset network settings>Reset settings>Unlock your screen (If you have previously set)>Tap on Reset.

6. Delete VPN Profile:
Please follow the below-given steps to delete the VPN profile. Path: Settings > Connections > VPN > Delete VPN Profile if available. (You will see a key icon in the notification panel if VPN is activated).

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.