topic Samsung A50 November security patch Fingerprint issue in Tech Talk

Samsung A50 November security patch Fingerprint issue

RupeshChandra — Sat, 16 Nov 2019 09:49:53 GMT

Samsung A50 November security patch have a lot of bugs with update that will made ur fingerprint sensor worst to recognized and unable to registerer your finger print if removed old one.

This update really ruined Samsung's Brand trust for users. Please fix it soon.

Re: Samsung A50 November security patch Fingerprint issue

ReddySra1 — Sat, 16 Nov 2019 17:22:28 GMT

yes exactly, samsung please revert the changes that you are given in new update.

Re: Samsung A50 November security patch Fingerprint issue

Samsung_Support2 — Wed, 04 Dec 2019 03:59:40 GMT

Hi there,

Kindly follow the below mentioned steps to resolve the issue-
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

Regards,
Team Samsung Members

Re: Samsung A50 November security patch Fingerprint issue

ReddySra1 — Wed, 11 Dec 2019 20:18:55 GMT

Hi,
I bought this a50 just one month back, doesn't have any screenguard on my phone but even though it happening but how disgust it is. I don't want to make it complex by going service center again.