topic Re: F62 in Tech Talk

F62

saurabh2121 — Tue, 05 Apr 2022 14:51:55 GMT

Im unable to take rolling screenshot in my f62 after update.its crashing.anyone facing this problem in f62??

Sidhabhi — Tue, 05 Apr 2022 14:54:28 GMT

Once check for samsung smart capture update

Also clear cache/data of smart capture

indiantrueindian — Tue, 05 Apr 2022 15:09:42 GMT

Note kindly
That every app & every page isn't capable to take rolling screenshot
You kindly check another page or app & then reply

saurabh2121 — Tue, 05 Apr 2022 15:09:57 GMT

No smart capture or screenshot related app in apps

saurabh2121 — Tue, 05 Apr 2022 15:10:39 GMT

It is rolling but taking simple screenshot

indiantrueindian — Tue, 05 Apr 2022 15:14:07 GMT

In which app

Did you tried in other app

saurabh2121 — Tue, 05 Apr 2022 15:16:33 GMT

Pdf viewers,settings,office and many more

indiantrueindian — Tue, 05 Apr 2022 15:20:22 GMT

Understand

Kindly clear data of the smart capture app & then restart your device & then try

saurabh2121 — Tue, 05 Apr 2022 15:27:26 GMT

No smart capture in app list

Sidhabhi — Tue, 05 Apr 2022 16:58:18 GMT

Check system apps

Settings>apps>show system apps

Anonymous — Wed, 06 Apr 2022 02:56:25 GMT

Is this option enabled??

Settings
Advance features
Screenshots

Geocosmancy — Tue, 12 Apr 2022 16:58:39 GMT

Scrolling screenshot not working after 2 updates in note10plus also

saurabh2121 — Tue, 12 Apr 2022 17:29:28 GMT

After factory reset it is working

cs_member8 — Fri, 22 Apr 2022 10:12:14 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same and happy to know the issue is resolved.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support