topic Re: a50 November security patch update problem in Tech Talk

a50 November security patch update problem

sd4538 — Tue, 12 Nov 2019 18:37:22 GMT

There is a problem in November security patch update. after updating my a50 i am unable to register fingerprint.

Sauuuuu — Tue, 12 Nov 2019 18:39:46 GMT

Wait for some hours. After that u will able to register on it.

अj — Tue, 12 Nov 2019 18:51:49 GMT

i am also getting problem while adding my finger print

ashü26 — Tue, 12 Nov 2019 20:51:41 GMT

i have been waiting for 2days but still not able to register.

likhith — Tue, 12 Nov 2019 20:59:06 GMT

I am also facing issue with finger print

vinjudaprakash — Wed, 13 Nov 2019 01:31:53 GMT

I also facing this prblm

Esaku — Thu, 14 Nov 2019 16:42:40 GMT

use fingerprint sensor without any tempered glass

Aazan1432 — Fri, 15 Nov 2019 06:45:20 GMT

same here I'm also gacing same problem

Samsung_Support1 — Mon, 02 Dec 2019 14:50:45 GMT

Hi there,

Request you to perform some troubleshooting steps shared below to resolve the issue:

1. Please disable the fingerprint settings and then remove the screen guard, if attached.

2. Post removing the screen guard, register new fingerprints in the device.

3. Ensure that the fingerprint recognition area and your fingers are clean and dry.

4. If the issue persists, please visit the nearby service center for the inspection of the device.

To locate the Service center, click the given link: https://www.samsung.com/in/support/service-center/

Regards,
Team Samsung Members