topic Re: Need help in Tech Talk

Need help

AnnaPaul — Wed, 02 Mar 2022 20:33:19 GMT

My photos from gallery is getting automatically deleted after a day. I have s20 fe. Can someone pls help.

Re: Need help

Ab_Heartsy — Wed, 02 Mar 2022 22:42:23 GMT

Are you sure?, some people mistakenly deletes pics which then goes to trash, so look at trash if it's there.
Or just clear the cache of gallery app itself, sometimes it fixes the issue.

Re: Need help

Sid_Karna — Thu, 03 Mar 2022 01:52:31 GMT

That's strange. Haven't heard such an issue being reported here before. However people have reported photos getting deleted from secure folder.
1) check secure folder to ensure whether the photos are there.
2) check the recycle bin from gallery. If the photos are there you can always restore them.
3)As Ab_Heartsy said delete the cache of gallery app from settings and then restart the device.
Let us know the result.

Re: Re: Need help

AnnaPaul — Thu, 03 Mar 2022 06:24:34 GMT

There is nothing in trash. The photos are just getting deleted automatically strangely after a day. They are only in Google photos now. Want to know how to sort this issue

Re: Re: Re: Need help

Ab_Heartsy — Thu, 03 Mar 2022 12:33:12 GMT

Are u saying it's visible only on "Google photos" app but not visible (deleted) on default "gallery" app?
1)First clear the cache of the gallery app n then see/?

Re: Need help

shashidar — Sat, 05 Mar 2022 16:53:59 GMT

Reset settings

Re: Need help

cs_member8 — Tue, 29 Mar 2022 10:08:46 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support