topic Re: after update in Tech Talk

after update

Beardboy — Mon, 11 Nov 2019 10:41:39 GMT

My Samsung a50 fingerprint is not working after security patch update any solution for this?

Re: after update

Sandipan96 — Mon, 11 Nov 2019 10:50:03 GMT

I Have Called Samsung Coustomer Care For This Reason And They Tell Me Wait For Next Update

Re: after update

uktz — Mon, 11 Nov 2019 11:05:06 GMT

Samsung = Bugsung

Re: after update

Aravindturubati — Mon, 11 Nov 2019 11:49:24 GMT

I didn't notice such problem bro it's faster

Re: after update

Aravindturubati — Mon, 11 Nov 2019 11:51:38 GMT

I have deleted fingerprints before the update ...I have registered too

Re: after update

Aesculapious — Mon, 11 Nov 2019 12:22:23 GMT

Bro,Reviewing this issue for last some hourse if you re-add the fingerprint this issue will be solved.

Re: Re: after update

hitesh21 — Mon, 11 Nov 2019 12:38:34 GMT

i removed my fingerprint nad now trying to add new but not registered

Re: Re: after update

Beardboy — Mon, 11 Nov 2019 18:14:54 GMT

hitesh21 same problem for me also but luckily I registered my fingerprint

Re: Re: after update

Beardboy — Mon, 11 Nov 2019 18:19:17 GMT

have to wait one month for the next bug fixers update hope it will be cleared in next update

Re: after update

CrazyBoy28 — Tue, 12 Nov 2019 03:36:05 GMT

https://r2.community.samsung.com/t5/Tech-Talk/Galaxy-A50/td-p/2813070

Re: after update

Samsung_Support4 — Tue, 03 Dec 2019 10:55:32 GMT

Hi there,

Kindly follow the below mentioned steps to resolve the fingerprint issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.

For address details of Samsung Service centers follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

Regards,

Samsung Members Team