topic Re: Re: App update in Tech Talk

App update

Soumita88 — Sun, 06 Feb 2022 23:05:50 GMT

Can anyone tell me why the following apps are not getting updated?

I have tried unsintalling / reinstalling few of them, signed off from google a/c and signed in again, restarted the phone yet was unable to resolve

Re: App update

RanitKhan — Sun, 06 Feb 2022 23:55:29 GMT

Android 12 compatibility issue...most of the users (80%) who have updated their phone to Android 12 are facing this issue..

Wait for a security patch update it may get fixed with that...

Re: App update

Soumita88 — Sun, 06 Feb 2022 23:58:46 GMT

Oh 😞 thanks for the information...hope to get this resolved soon!

Re: Re: App update

RanitKhan — Mon, 07 Feb 2022 00:17:23 GMT

Yeah hope so...😀

Re: App update

unni74 — Mon, 07 Feb 2022 01:07:10 GMT

Thanks 😊

Re: App update

GuruKratOs — Mon, 07 Feb 2022 01:42:49 GMT

Bor wait for security patch update..we hope for fix this issue

Re: App update

Sid_Karna — Mon, 07 Feb 2022 01:52:51 GMT

Have you tried clearing date of playstore?
Probably it's an Android 12 issue, but if it's not then clearing playstore data might help.

Re: Re: App update

Soumita88 — Mon, 07 Feb 2022 02:03:49 GMT

Is this what you are refering to?

Re: Re: Re: App update

Sid_Karna — Mon, 07 Feb 2022 02:05:54 GMT

Yes.

Re: Re: Re: App update

Sid_Karna — Mon, 07 Feb 2022 02:06:25 GMT

However as I said it's just a try. Most probably it's an update related issue.

Re: App update

Soumita88 — Mon, 07 Feb 2022 02:08:59 GMT

Unfortunately, it didnt help..i still get the same error..but thank you for your suggestions....evrything is worth a try...u neve knoe wht might click! Lets wait the for the security patch update..any idea whn its gonne b available?

Re: App update

Sid_Karna — Mon, 07 Feb 2022 02:12:05 GMT

Wipe cache partition using the below steps .
Switch off your phone. Then, connect your phone to USB cable with a laptop. Then press the power on/off key and volume down key together. As soon as the Samsung logo appears stop pressing the keys.
You will see recovery screen. Use the volume buttons to navigate.
Select clear cache partition option by using the volume buttons (to navigate) and the power button (to select)
When it finishes clearing cache partition, restart your device using the option on the screen.
Nb: this won't delete any data on phone, but will solve many of the issues with an update.

Re: Re: App update

Sid_Karna — Mon, 07 Feb 2022 02:11:41 GMT

Within a month.. probably feb last.

Re: Re: App update

Sid_Karna — Mon, 07 Feb 2022 02:12:46 GMT

It's recommended to do so after every major update. Don't do this if you have already factory resettd your phone.

Re: App update

Soumita88 — Mon, 07 Feb 2022 02:13:54 GMT

Thanks Sid...after the 12 update, i already had run a factory reset

Re: App update

Soumita88 — Tue, 08 Feb 2022 03:54:16 GMT

Guys got the Security Patch Level update for January 1 2022 , yet the issue still persists!

Re: App update

cs_member8 — Sat, 19 Mar 2022 17:12:33 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

* Check after rebooting your device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support