topic Re: Dual Whatsapp issue in Tech Talk

Dual Whatsapp issue

PradeepShardul — Mon, 13 Dec 2021 11:06:06 GMT

I m facing issue in Dual Whatsapp on Samsung ON8 device.

I m unable to view Dual Whatsapp folder that contains images, videos, documents & backup.

Also, unable to open documents in dual Whatsapp app, it gets closed automatically.

Its also not allowing to edit image before sending it to anybody.

I tried with reinstall Whatsapp, but no luck, i lost my all chats & Whatsapp media, as dual Whatsapp folder is unavailable.

I checked the issue with my other friends having Samsung mobile, they too facing same issue irrespective of Samsung model.

Your suggestion will be appreciable 🙏

Thanks in advance 🙏

Re: Dual Whatsapp issue

ӇƛSӇƬƛƓ_SƲƦƳƛ — Mon, 13 Dec 2021 11:19:28 GMT

Dear brother, once Clear cache memory of WhatsApp dual application through

Setting >Apps >search the app >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Here's a post you must see about it.. 👍
Which is your version?

If you find informative then accept this comment as solution by clicking on three dots.. 👍
Take care 🙂

Re: Dual Whatsapp issue

cs-member13 — Mon, 20 Dec 2021 05:19:52 GMT

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.

Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

In case the issue still occurs. Please once visit the nearby service center they will check the issue physically and also try to provide you with the best solution.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support