topic Re: Auto Restart, Brand solution in Tech Talk

Auto Restart, Brand solution

SrajTech — Tue, 14 Dec 2021 13:11:35 GMT

Samsung has accepted its fault and providing free motherboard replacement or repair

My A50s had auto restart issue after updates, service center asked for motherboard change.

Step1: Mail on Samsung CEO DESK, write that, the update has damaged your phone and you want free repair

https://www.samsung.com/in/support/email-the-ceo/

2. The next day you will receive call from them, tell them the same, they will ask you to submit phone at nearest service center

3. Visit service center and tell them to submit phone and the service head has insisted you to do that and show them the mail received form service head.

Take job sheet from them

4. Follow service head's calls and instructions precisely

The whole process will take 15 days and you will get the phone repaired free of cost

Re: Auto Restart, Brand solution

ӇƛSӇƬƛƓ_SƲƦƳƛ — Tue, 14 Dec 2021 13:21:06 GMT

Thanks brother for your information 😊 🙏

Re: Auto Restart, Brand solution

Manish_07 — Tue, 14 Dec 2021 13:33:03 GMT

Thanks for informing 👍🙏

Re: Auto Restart, Brand solution

Nawbabgonj — Tue, 14 Dec 2021 14:05:46 GMT

Thank you for the information

Re: Auto Restart, Brand solution

animeshmodi — Wed, 15 Dec 2021 03:40:58 GMT

Bro, samsung will compensate if i already changed my motherboard for money, will they refund me money?

Also, i have already tried your way. They do not agree. Only when your phone is in warranty they will repair for free. Your case might be exception.

Re: Re: Auto Restart, Brand solution

SrajTech — Wed, 15 Dec 2021 04:11:20 GMT

No, they are doing it for out of warranty ones also
You can check some posts
But as you already paid, compensation is difficult

Re: Auto Restart, Brand solution

ᖇOᕼᗩᑎ — Sat, 18 Dec 2021 12:10:19 GMT

My important files from phone will also be deleted?

Re: Re: Auto Restart, Brand solution

SrajTech — Sat, 18 Dec 2021 13:29:14 GMT

Yes, before submitting the device to service center, backup or transfer your files

Re: Auto Restart, Brand solution

user963 — Tue, 21 Dec 2021 14:30:57 GMT

https://youtu.be/6ftZcZEnGTA

Re: Auto Restart, Brand solution

gita123 — Thu, 23 Dec 2021 15:52:33 GMT

I did all the steps but they aren't doing it for free they are saying I need to pay please help me what I should do now

Re: Re: Auto Restart, Brand solution

SrajTech — Thu, 23 Dec 2021 16:58:42 GMT

What did they say??

Re: Re: Re: Auto Restart, Brand solution

gita123 — Sun, 26 Dec 2021 06:28:55 GMT

They won't do it for free I need to pay 7.5k

Re: Re: Re: Re: Auto Restart, Brand solution

SrajTech — Sun, 26 Dec 2021 13:22:53 GMT

Send mail again and argue
Be adamant, just keep trying
Maybe they are getting many requests, so now they might try to decline

Re: Auto Restart, Brand solution

drafminai — Fri, 31 Dec 2021 08:40:39 GMT

If this is true, then it is good for Samsung.

Re: Auto Restart, Brand solution

drafminai — Fri, 31 Dec 2021 08:41:53 GMT

If this is true, then it is good for Samsung. I will try.

Re: Auto Restart, Brand solution

jolster — Sat, 08 Jan 2022 09:46:02 GMT

Followed the same steps as you said. Visited service center and received the job sheet and mailed it to the concerned person. Waiting for an update. My phone model is the Samsung Galaxy M21. I know the model you mentioned is different from what I have but the issue is with the processor which is the common factor of this auto-restart issue which is EXYNOS 9611.

Re: Re: Auto Restart, Brand solution

SrajTech — Sat, 08 Jan 2022 10:53:53 GMT

Yes, its a common issue in Exynos 9611 phones
How old is your device??

Re: Re: Auto Restart, Brand solution

jolster — Tue, 11 Jan 2022 20:51:44 GMT

It's 1 and half years old. It's 1 year brand warranty ended in July 2021 and this auto restart issue started in sep. To be frank I used some root and under-clock trick to bypass this issue, worked well for a while. But the same issue came back in Dec 2021. That trick is no longer working.

Re: Re: Re: Auto Restart, Brand solution

SrajTech — Wed, 12 Jan 2022 06:25:49 GMT

Follow the above steps and be adamant to them that the issue occured after software update

Re: Auto Restart, Brand solution

DarkClawX — Sat, 22 Jan 2022 07:49:49 GMT

Hey brother, was your phone more than a year old? Can you share the jobsheet??