Incoming calls Audio problem.

Essai — Mon, 22 Nov 2021 04:47:30 GMT

Incoming calls voice not audible in Note 10 plus. How to resolve it .

Re: Incoming calls Audio problem.

cs-member13 — Tue, 30 Nov 2021 16:02:53 GMT

Dear Samsung Member,

Greeting from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and help you resolve this. Kindly perform some quick troubleshooting steps to resolve your issue:

1: If you're having trouble hearing the person on the other end of your phone call. Make sure receiver is clean and without any dust particle and poorly places screen protector.

2: Increase the call volume: Ensure that the volume on your device has been set to the highest level during a voice call. You can also try tapping on the speaker to see if this improves the call volume.

Step 1: During a voice call, press the volume button of your device, to open volume settings.
Step 2: Tap and drag the call volume bar to the left or right to increase the call volume.

3: Check mute all sound option: Settings >> Tap on Accessibility >> Tap on Hearing enhancements >> Disable Mute all sounds (if enabled).

4: Try using the phone in Safe mode: Long press the power key and then long-press the power off icon. You will see a Safe mode icon. Tap on that icon to enter the device in Safe mode.

Note:- To exit from safe mode, just restart your device.

5: Update device software: Setting >> Software update >> Check for Software update >> Download If available.

6: If the issue still not resolve then reset the phone, follow the below steps:

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Incoming calls Audio problem.

Re: Incoming calls Audio problem.