topic Re: f41's biometric problem in Tech Talk

f41's biometric problem

m5120k — Fri, 19 Nov 2021 08:05:38 GMT

f41's biometric securities are very slow even sometimes it miss.... what to do🤔

Re: f41's biometric problem

owl123 — Fri, 19 Nov 2021 08:09:18 GMT

You can try enrolling the same finger twice

Re: f41's biometric problem

Ayush171 — Fri, 19 Nov 2021 08:14:30 GMT

It is due to battery optimisation.

Here's a workaround-
Go to setting>>apps>>three dots on top>>special access>>optimise battery usage>>click on "apps not optimised" button and select "all" (this will show all the apps in the device)>>search for com.samsung.android.biometrics.app.settings (start typing in search bar, the app will get highlighted)>>turn odd battery optimisation for com.samsung.android.biometrics.app.settings>>close all apps and restart the device>>wait for at least 60 seconds>>unlock your phone, lock it again and now try fingerprint sensor.

If this method doesn't work, search on youtube for how to efficiently register biometrics in f41.

If you find this answer helpful, accept this as solution. (Took a lot of time to write this much😅)
Thanks

Re: f41's biometric problem

Sid_Karna — Fri, 19 Nov 2021 08:19:14 GMT

Mine works just fine

Re: f41's biometric problem

Singh_Jot — Fri, 19 Nov 2021 10:02:59 GMT

For good results of fingerprints neat and clean finger and try to still make sure one finger to enroll 3 time and one more different finger to useful I hope you update regularly software for good results thanks

Re: f41's biometric problem

Samsung_Support2 — Sun, 28 Nov 2021 12:21:19 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/us/support/troubleshooting/TSG01200322/#:~:text=Inspect%20the%20screen%20and%20fingerprint,may%20also%20not%20be%20recognized.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support