topic Re: Re: Problem after update in Tech Talk

Problem after update

PTR1 — Fri, 05 Nov 2021 02:45:12 GMT

After the June and August month update on M30S , phone hangs frequently and when clicking videos from my files, it goes to internal storage options and still not opening the file. Have to long press for option. Many people phone dead after update, I haven't updated after that. Please fix it .

Re: Problem after update

Anonymous — Fri, 05 Nov 2021 03:28:48 GMT

Pls don't update now. Wait for a major update. Otherwise,there is every chance for you to get a dead motherboard.

Re: Re: Problem after update

PTR1 — Sun, 07 Nov 2021 07:49:02 GMT

I had a suggestion to reset all from settings from m series forum, did it but problem not got fixed. How to identify Major update, there were two updates after that which are related to security and samsung mini pay. How will Samsung come to know these problems we discuss. If there is any response from their side, we can understand that the point is noted.

Re: Re: Re: Problem after update

Anonymous — Sun, 07 Nov 2021 08:42:52 GMT

Just follow this platform bro. You will get to know about major update and issues.

Re: Re: Re: Re: Problem after update

PTR1 — Sun, 07 Nov 2021 10:45:21 GMT

Okay

Re: Problem after update

Samsung_Support2 — Thu, 11 Nov 2021 07:08:18 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: Problem after update

PTR1 — Thu, 11 Nov 2021 07:17:49 GMT

Thak you for the response. My device doesn't hang completely. Lags after the update and videos not opening directly from my file when selected, have to long press and select app to run