topic Re: A22 5G Dual SIM in Tech Talk

A22 5G Dual SIM

BabuVenkat — Tue, 09 Nov 2021 12:23:51 GMT

Post the recent software update, my 2nd SIM slot is not working. I have swapped the SIM cards between the two slots and the 2nd slot is not working. Is it the problem that all the users of A22 5G are facing

Re: A22 5G Dual SIM

DeepakKG — Tue, 09 Nov 2021 14:10:28 GMT

Facing same problem after today's update. My sim2 slot is not working

Re: A22 5G Dual SIM

BabuVenkat — Tue, 09 Nov 2021 16:39:13 GMT

Samsung has to work on this bug to get fixed

Re: A22 5G Dual SIM

DeepakKG — Wed, 10 Nov 2021 01:34:21 GMT

Still no response from Samsung team

Re: Re: A22 5G Dual SIM

DeepakKG — Thu, 11 Nov 2021 03:56:03 GMT

Did you get the solution

Re: Re: Re: A22 5G Dual SIM

BabuVenkat — Thu, 11 Nov 2021 05:16:27 GMT

So far no, these guys are so adamant and it is very hard to get them on hold

Re: Re: Re: Re: A22 5G Dual SIM

DeepakKG — Thu, 11 Nov 2021 05:22:21 GMT

Same here no solution yet 😒

Re: A22 5G Dual SIM

TabithaM — Thu, 11 Nov 2021 08:12:03 GMT

I'm facing the same issue

Re: A22 5G Dual SIM

BabuVenkat — Sat, 13 Nov 2021 00:26:25 GMT

Finally I got a reply to my tweet and I have booked an appointment to check the error

Re: A22 5G Dual SIM

Samsung_Support2 — Sat, 13 Nov 2021 09:30:02 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-connectivity/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: A22 5G Dual SIM

NehaKGupta — Sat, 13 Nov 2021 12:02:39 GMT

Did you get the solution.

Re: A22 5G Dual SIM

BabuVenkat — Sat, 13 Nov 2021 19:39:52 GMT

Actually I visited the service center and they told me that there is a problem on the dual port. So, they will be replacing it.

Since I forgot to take the backup of my phone, I asked them to return it to me.

I took the backup and I did a factory reset.

Restored my data back and put the two SIMS on the slots, now it is working.

After factory reset, I didn't run the software update.

So, I am not sure what was the problem the technician at DRB Enterprises, Chrompet has identified to replace the part under warranty.

Are they technically sound?

Re: A22 5G Dual SIM

NehaKGupta — Sun, 14 Nov 2021 03:08:45 GMT

It's look like it's software problem occurred after Update.

Re: Re: A22 5G Dual SIM

DeepakKG — Sun, 14 Nov 2021 03:28:25 GMT

What is your current version of ui its latest or downgrade to earlier.

Re: Re: A22 5G Dual SIM

BabuVenkat — Sun, 14 Nov 2021 04:57:57 GMT

Yes that is what it seems

Re: A22 5G Dual SIM

BabuVenkat — Sun, 14 Nov 2021 04:59:39 GMT

I have downgrade it to factory settings mode, I could see there is an update available, but I am so skeptical about it and Don't want to get into further trouble

Re: Re: Re: A22 5G Dual SIM

BabuVenkat — Sun, 14 Nov 2021 11:51:05 GMT

I am not seeing any updates available. So, I think Samsung is trying to goof up everyone here