topic Re: TV restarting in Tech Talk

TV restarting

LeCobra — Wed, 08 Sep 2021 17:04:40 GMT

Good afternoon, I own a UN32EH5300F and about 3 weeks ago, TV decided to shutdown all by itself on startup. Unit closes after the initial boot within 5 minutes and repeats the process every 5 minutes very precisely sometimes up to 6 times. Afterwards, it works OK... I have the 2004 firmware version installed (unit was bought in 2013). Can I try to reset TV to resolve the issue or do you recommend another solution ? I have a wireless connection with Videotron Helix module

Re: TV restarting

dj9494 — Wed, 08 Sep 2021 17:36:16 GMT

Kindly share an error report in the get help section 🙏

Re: TV restarting

Samsung_Support2 — Sun, 12 Sep 2021 17:17:32 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support