topic Re: Video call in Tech Talk

Video call

abhinavraj12apr — Wed, 11 Aug 2021 17:04:25 GMT

Why I can't do video calls by my phone app...????

Re: Video call

RαʝҽʂԋKυɱαɾ21 — Wed, 11 Aug 2021 17:17:36 GMT

what prompt it showing?
attach Screenshot !

Re: Re: Video call

abhinavraj12apr — Wed, 11 Aug 2021 17:27:33 GMT

See what happens when I tried to switch for video call

Re: Re: Video call

abhinavraj12apr — Wed, 11 Aug 2021 17:29:12 GMT

And when someone else calls me then this switching option is not available means its symbol is untappable

Re: Re: Re: Video call

RαʝҽʂԋKυɱαɾ21 — Wed, 11 Aug 2021 17:36:10 GMT

OTHER PERSON USING SAMSUNG DEVICE
?

Re: Re: Re: Re: Video call

abhinavraj12apr — Wed, 11 Aug 2021 17:38:00 GMT

Yesss

Re: Re: Re: Video call

RαʝҽʂԋKυɱαɾ21 — Wed, 11 Aug 2021 17:38:44 GMT

YOU CAN SWITCH VOICE CALL TO VIDEO CALL
ONLY IF CALLER AND CALL RECIVIER BOTH USING SAMSUNG DEVICE !

IT'S CAN'T BE DONE ON TWO DIFFERENT DEVICES
SAMSUNG TO SAMSUNG ONLY !

Re: Re: Re: Re: Re: Video call

RαʝҽʂԋKυɱαɾ21 — Wed, 11 Aug 2021 17:42:09 GMT

MAY FRONT PERSON HAVE INTERNET ISSUE AT THAT TIME

TRY ON DUO CALL APP IF THAT WORKING THEN IT'S PHONE APP ISSUE !

THEN CLEAR DATA AND CACHE OF PHONE APP [ SAMSUNG]

Re: Re: Re: Re: Video call

abhinavraj12apr — Wed, 11 Aug 2021 17:42:04 GMT

Both were samsung device

Re: Re: Re: Re: Re: Video call

RαʝҽʂԋKυɱαɾ21 — Wed, 11 Aug 2021 17:46:29 GMT

TRY SOLUTION OF COMMENT NO 5 !

Re: Re: Re: Re: Re: Re: Video call

abhinavraj12apr — Wed, 11 Aug 2021 17:51:22 GMT

Did it now, but doesn't work😔

Re: Re: Re: Re: Re: Re: Video call

abhinavraj12apr — Wed, 11 Aug 2021 17:51:49 GMT

And yess duo is working fine

Re: Re: Re: Re: Re: Re: Video call

abhinavraj12apr — Wed, 11 Aug 2021 17:52:15 GMT

And phone app video was also working earlier

Re: Re: Re: Re: Re: Re: Video call

abhinavraj12apr — Wed, 11 Aug 2021 17:56:37 GMT

I cleared data but it doesn't work

Re: Re: Re: Re: Re: Re: Re: Video call

RαʝҽʂԋKυɱαɾ21 — Wed, 11 Aug 2021 17:59:31 GMT

THEN TRY
RESET APP PREFERENCES

SETTINGS > APPS > CLICK ON 3DOTS > RESET APP PREFERENCES

CHECK THIS WORKS OR NOT !

Re: Re: Re: Re: Re: Re: Re: Re: Video call

abhinavraj12apr — Wed, 11 Aug 2021 18:21:16 GMT

Doesn't work😔

Re: Re: Re: Re: Re: Re: Re: Re: Re: Video call

RαʝҽʂԋKυɱαɾ21 — Wed, 11 Aug 2021 18:25:47 GMT

THEN , NO OTHER SOLUTION BCOZ
THIS TWO WERE RELATED TO CALLING
NO OTHER SETTINGS FOR PHONE APP !

Re: Re: Re: Re: Re: Re: Re: Re: Re: Video call

RαʝҽʂԋKυɱαɾ21 — Wed, 11 Aug 2021 18:28:44 GMT

HAVE YOU TRIED AFTER RESTARTING (REBOOT) DEVICE ONCE ?
IF NOT TRY ALSO THIS !

Re: Video call

Samsung_Support2 — Sun, 15 Aug 2021 07:47:51 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support