topic Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST in Tech Talk

S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

ZAkash — Sat, 03 Jul 2021 15:16:18 GMT

FEB 2021

FIRST WEEK OF S21ULTRA EXYNOS

guess what...

CRASH AND FREEZEEEE 🤐

Samsung Customer Care helped with every possible tips and ways to stop that but nothing helped

ISSUE WAS VERY OCCASIONAL THOUGH WITH NOTHING DOWNLOADED ON DEVICE

THIS WAS A SERIOUS CONCERN AND ENCOUNTERED IT LIKE TWICE A MONTH TIll APRIL

Finally On JuNE 30th Early Morng 2Am i woke up to find my device frozen.

THIS WAS THE 9TH TIME THIS WAS HAPPENING

Honestly the device had only What's app and amazon app installed nothing else

And i lost my patience to this issue as i thought the problem was solved

On contacting Samsung Support i was told to visit service centre

And that was like OH MY GOD

Nothing is PREMIUM OR FLAGSHIP you can have issue on any piece of mobile you buy at any given moment. And i was so disappointed like why should my device be in the Operation Theatre 🥺 well it was malfunctioning from the very beginning. I was like i have been cheated.

But as it was in service centre for three days and they did all they could and had to reinstall all the Software and for now im not facing any crash so Far its been 2 Days But God knows if i face the same issue next Month...

Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

RishabhJangir — Sat, 03 Jul 2021 16:04:04 GMT

If the software has been reinstalled, you might not face the issue anymore if it isn't a hardware problem😂

Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

RishabhJangir — Sat, 03 Jul 2021 16:05:28 GMT

I have father of s21 ultra
S10 plus(father) × note 10 plus(mother)× s20 ultra(idk) 〓 s21 ultra 😂😂

Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

ZAkash — Sat, 03 Jul 2021 16:12:22 GMT

So if there is a Hardware issue then it means Basically there can be manufacture defects even with Flagship Devices undergoing all those Quality Checks and Tests.

Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

ZAkash — Sat, 03 Jul 2021 16:15:21 GMT

Did u face any Issue on the Parents of S21 U🤭

Re: Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

RishabhJangir — Sat, 03 Jul 2021 16:23:33 GMT

Father some times get too angry(🔥) then i need a fan to make their mood 😂😂

Re: Re: Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

ZAkash — Sat, 03 Jul 2021 16:27:59 GMT

Well im sure im in the que too
As this is hereditary issue after second year of UI Update 🤣 🤣 🤣

Re: Re: Re: Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

RishabhJangir — Sat, 03 Jul 2021 16:30:56 GMT

I barely mind that coz of other functionality of one ui

Re: Re: Re: Re: Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

ZAkash — Sat, 03 Jul 2021 16:50:01 GMT

In that case can you please check the link below for any solution
https://r2.community.samsung.com/t5/Tech-Talk/ZERO-ACCESS-TO-SHADOW-TRACKER-FOLDER-PUBG-BGMI-ON-S21-ULTRA/td-p/8824963

Re: Re: Re: Re: Re: Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATL..

RishabhJangir — Sat, 03 Jul 2021 17:10:06 GMT

Anikroyale sometime do useless talks 😂

Re: Re: Re: Re: Re: Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATL..

RishabhJangir — Sat, 03 Jul 2021 17:12:56 GMT

But thing is that i haven't got your post in my time line and there are a lot of posts i didn't get in community section 😕

Re: Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

RishabhJangir — Sat, 03 Jul 2021 18:33:40 GMT

Nice one, I also have a relative from past galaxy E5 😂😂

Re: Re: Re: Re: Re: Re: Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW..

ZAkash — Sat, 03 Jul 2021 23:38:39 GMT

✌🏼😁 True

Re: Re: Re: Re: Re: Re: Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW..

ZAkash — Sat, 03 Jul 2021 23:41:06 GMT

Members App needs some upgradation now as of now it's like i have to personally browse towards posts and topics...
But instead it should actually notify me for these...

Re: Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

ZAkash — Sat, 03 Jul 2021 23:43:37 GMT

Arey Daadaji aap bhi yahi ho ...
Aiye Swagat Hai apka 🙏🏻😄😂

Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

ZAkash — Sat, 03 Jul 2021 23:47:57 GMT

Day Before yesterday After Flash Firmware from authorised service centre i think it's solved for now and i take an oath will never update any software personally 😅😓

And also pray to not face the issue again

Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

ZAkash — Sun, 04 Jul 2021 10:32:51 GMT

Let me remember my past Samsung Devices
First one was Samsung Galaxy Guru😂

2nd was Galaxy Star 3G

3rd was Galaxy S Duos

4th was Galaxy S4

5th was Galaxy Grand

6th was again Galaxy S4

7th was TAB S

8th was Galaxy S7 Edge

9th is S21 ULTRA

And The Samsung Galaxy Guru and S Duos has no software issue till date.
😂😂😂

Tab S Survives but laggy performance after update

after all these years muje kyu sabak nai mil raha 🤯🤯🤯 That I should Switch 🤪🤪🤪

Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

cs-member13 — Tue, 06 Jul 2021 16:41:02 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: S21 ULTRA CRASH & RESTART ISSUE SOLVED FOR NOW ATLEAST

ZAkash — Wed, 07 Jul 2021 00:09:20 GMT

The First Step i did is filing error report in members app by attaching the log file too...
Did this Numerous times since begining of March 2021
The Response im left with as usual is

Dear Mr. *****

Greetings from Samsung!

We are sorry for the inconvenience caused to you. Please be informed that our team is reviewing your logs to know the root cause of issue its a time taking process. Hence, we request you to wait for some time. Our concern team will get back to you as soon as possible.

Thank you for writing to Samsung.

Warm Regards,
Rishav Mankotia
Samsung Customer Support

After filing report these reply i have got since march till now its been july...

Im sure it's enough waiting for me since you can't pause my warranty days for the same issue.