topic Dual whatsapp problem in Tech Talk

Dual whatsapp problem

dilipM31s — Tue, 15 Jun 2021 14:13:23 GMT

From past 3 days onwards my dual whatsapp not showing whatsapp folder in file manager. So that I'm not able to find images,Videos in my gallery. Files from file manager please help in this issue.

Re: Dual whatsapp problem

cs-member13 — Thu, 17 Jun 2021 16:57:33 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Dual whatsapp problem

Chaman17 — Thu, 17 Jun 2021 20:10:22 GMT

Yes, everyone will face the same issue with whatsapp dual messenger. This is because of the recent policy changes implemented Samsung and WhatsApp. There isn't exactly any solution.
But to eliminate your problem, do the following steps:

1. Open your cloned whatsapp account->settings->chats->chat backup.
Backup all your messages, photos, videos, docs on your device and your google drive.
Ensure that you remember the credentials of your google account that you're using as backup.

2. Next,open play store and download whatsapp business. Install, add your dual whatsapp phone number, verify your otp. You will get a prompt asking whether you want to restore your content from backup. Select your google account and all your content will be restored on your account after sometime depending upon the size of the backup taken.

3. Lastly, go to settings and disable the option of dual messenger.

Moreover, for viewing images, videos etc. in MyFiles app, go to file manager->Internal storage->Android->media->com.whatsapp
And for wapp business , the file is com.whatsapp.w4b

Re: Dual whatsapp problem

Pijl — Thu, 05 Aug 2021 16:09:16 GMT

Thanks so much. This error drove me crazy.

Re: Dual whatsapp problem

h123456789 — Tue, 10 Aug 2021 03:41:28 GMT

Update received in s21 ultra security August problem solved 2 whatsapp please take whatsapp backup

Re: Dual whatsapp problem

vishu991 — Sun, 07 Nov 2021 16:04:53 GMT

Yes dilip ur right ...

Iam facing this problem in samsung a50.