topic Re: Re: Re: Re: Re: Whatsapp Error in Tech Talk

Whatsapp Error

Ankush9996 — Thu, 20 May 2021 06:07:39 GMT

"My Whatsapp saved media like videos photos, etc keeps on disappearing. Every time when I try to open them on Whatsapp, it flashes the error message 'Sorry, this media file doesn't exist on your SD Card'. Is there any fix helps to get back my data?"

when they were trying to access WhatsApp to viewing videos or pictures, they got the error message 'Sorry, this media file doesn't exist on your SD Card' or a similar message said 'Sorry, this media file doesn't exist on your internal storage'. Those files are just blurred and appear to be missing for no reason.

Re: Whatsapp Error

DarshanChatterjee — Thu, 20 May 2021 06:10:30 GMT

Is it happening to the dual messaging whatsapp ? Or with the primary? And did you move the whatsapp to your SD card?

Re: Whatsapp Error

Anonymus360 — Thu, 20 May 2021 06:22:57 GMT

Turn of disappearing messges fron grps and settings of whatsapp

Re: Re: Whatsapp Error

Ankush9996 — Thu, 20 May 2021 06:32:09 GMT

Not activated disappering messages

Re: Re: Whatsapp Error

Ankush9996 — Thu, 20 May 2021 06:32:40 GMT

Primary whstapp
I haven't moved anything

Re: Whatsapp Error

Ankush9996 — Thu, 20 May 2021 06:33:05 GMT

This is error

Re: Re: Re: Whatsapp Error

DarshanChatterjee — Thu, 20 May 2021 06:40:02 GMT

Can you see those files in your gallery or file manager?

Re: Whatsapp Error

SouravHarijan — Thu, 20 May 2021 06:51:36 GMT

I'm facing problems while using Dual messenger in whastapp.

Re: Re: Re: Re: Whatsapp Error

Ankush9996 — Thu, 20 May 2021 07:28:39 GMT

Yes

Re: Re: Re: Re: Re: Whatsapp Error

Ankush9996 — Thu, 20 May 2021 07:29:28 GMT

When i restored after few minutes it again got same error

Re: Whatsapp Error

cs-member13 — Sat, 22 May 2021 18:20:14 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: Whatsapp Error

Ankush9996 — Tue, 25 May 2021 14:46:29 GMT

Already done