topic Issues with Smart view connection in Tech Talk

Issues with Smart view connection

RajuReddi — Fri, 30 Apr 2021 08:27:56 GMT

Every time when i connect my phone to a TV it gives me a message "the connection is unstable". I need some tips to avoid the error or of it happens with everyone then support team should look at improving the smartview connections

Re: Issues with Smart view connection

RajuReddi — Sat, 01 May 2021 13:00:16 GMT

Its really pathetic and i cannot use the smart view connection...any help?

Re: Issues with Smart view connection

Samsung_Support1 — Mon, 03 May 2021 17:57:54 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Issues with Smart view connection

Vix — Tue, 01 Jun 2021 09:09:39 GMT

This error usually shows up when the phone and TV are connected to different WiFi bands(5Ghz and 2.4Ghz). Connecting both the TV and phone to the same frequency band fixed the error for me.