topic Re: hello everyone, in Tech Talk

hello everyone,

aadi1708 — Sun, 18 Apr 2021 06:19:00 GMT

I want to resolve my issue of samsung f62 overheating even at normal usage. I have bought two f62 devices past week but both of them are heating a lot at normal usage. I request samsung to release a latest update for fixing this issue so that all the f62 devices don't have this problem at all & we won't have to send our new smartphones to the service center within few days of buying.

Re: hello everyone,

dTo — Mon, 19 Apr 2021 06:48:10 GMT

Did you try factory reseting and installing the apps instead of restoring a backup? Following this with a wipe cache partition may also help.

Re: hello everyone,

Samsung_Support1 — Mon, 19 Apr 2021 17:02:45 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: hello everyone,

aadi1708 — Tue, 27 Apr 2021 12:28:23 GMT

I have done all the steps as recommended here, also i visited the service center. They got my phone factory reset, still the heating problem is not resolved. Samsung you are global brand & should listen to customer concerns first. Please fix this heating issue in the next update for sure.

Re: hello everyone,

TanushTandon — Thu, 29 Apr 2021 08:50:13 GMT

I am also a F62 user. Due to this over heating issue some of the very useful feature like split screen,pop up view and picture in picture mode is not working..
I am facing this from 28th of feb when i bought this device.. Still no resolution
I also tried each and every step like factory reset and that developer option and visited service centre too.. No solution till now

Re: Re: hello everyone,

aadi1708 — Thu, 29 Apr 2021 09:06:00 GMT

Is your phone overheat even at normal usage too because that's the case with mine?

Re: hello everyone,

TanushTandon — Thu, 29 Apr 2021 09:08:41 GMT

yes

Re: Re: hello everyone,

aadi1708 — Thu, 29 Apr 2021 09:11:14 GMT

What did the service center do with your device? Did they resolved the problem?

Re: Re: Re: hello everyone,

TanushTandon — Thu, 29 Apr 2021 09:30:22 GMT

no.. they only took my phone for 15-20 minites and re install the software

Re: Re: Re: Re: hello everyone,

aadi1708 — Thu, 29 Apr 2021 09:44:07 GMT

I think it is a serious issue which need to be addressed quickly to the samsung team, hope they should fix it in the next update. Did you try to complain to the samsung that you are facing this issue even after service from the service center?

Re: Re: Re: Re: Re: hello everyone,

TanushTandon — Thu, 29 Apr 2021 09:47:18 GMT

yes i reported that bug to the samsung.. they said it is normal

Re: Re: Re: Re: Re: Re: hello everyone,

TanushTandon — Thu, 29 Apr 2021 09:49:06 GMT

Reply from samsung

Re: Re: Re: Re: Re: Re: Re: hello everyone,

aadi1708 — Thu, 29 Apr 2021 10:07:54 GMT

May be they would fix the issue in next update

Re: hello everyone,

Samsung_Support1 — Thu, 29 Apr 2021 11:47:41 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge and understand your concern regarding heating on your F62 device. We would like to request you to kindly share the below mentioned details along with the error log file. So that we can share with the technical team and after the analysis, the team will get back to you with the relevant answers.

1. Please share the exact scenario where you are observing heating.

2. Are there any particular application, on using which you observe the heating.

Note: The path to share the error log file is (Open Samsung Members Application > Get help > Send Feedback > Error report). Also please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support