topic Re: phone is getting hotter while using camera in Tech Talk

phone is getting hotter while using camera

muneersara — Thu, 04 Mar 2021 05:55:16 GMT

Even using camera for less than 5 minutes s21 ultra is getting hotter. Please provide an update to resolve this issue

Re: phone is getting hotter while using camera

Anonymous — Thu, 04 Mar 2021 05:58:26 GMT

1. Close Background Apps: Tap minimize key & close the background running application.
2. Usage of mobile phone when charging. We recommend you to avoid usage of mobile phone while charging.

For more troubleshooting steps kindly visit the below provided links to resolve the heating issue and the battery draining issue :
1. https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
2. https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

Re: phone is getting hotter while using camera

muneersara — Thu, 04 Mar 2021 06:01:59 GMT

i have tried all the options. even i tried in safe mode as well. but same result. then i get in touch with samsung customer service and as per their opinion this is a known issue to samsung and only possible solution is fixing it in the upcoming software updates

Re: Re: phone is getting hotter while using camera

Ehsank — Thu, 04 Mar 2021 06:45:37 GMT

if really it get heated in less than 5 minutes then do visit service centre instead of waiting for the updates

Re: phone is getting hotter while using camera

muneersara — Thu, 04 Mar 2021 06:49:17 GMT

i visited. they said nothing to do with it. only a patch or update can fix this

Re: phone is getting hotter while using camera

Tech4youbySid — Sat, 06 Mar 2021 11:24:42 GMT

What is the temperature it reaches to? can you please download some Battery temperature monitor app like powerful monitor and check it? i would like to understand the case little better.

Re: phone is getting hotter while using camera

muneersara — Tue, 09 Mar 2021 04:49:41 GMT

256gb

Re: phone is getting hotter while using camera

Samsung_Support1 — Thu, 11 Mar 2021 10:58:26 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: phone is getting hotter while using camera

SadiqueM — Fri, 19 Mar 2021 10:21:10 GMT

This link is telling 'content is only for devices purchased in India'. Is there any global support link for the same?

Re: Re: phone is getting hotter while using camera

SadiqueM — Fri, 19 Mar 2021 10:21:59 GMT

Have you got any date of this patch/fix? I am also facing the same.

Re: phone is getting hotter while using camera

muneersara — Fri, 19 Mar 2021 10:31:30 GMT

Not sure