topic Re: resolve auto reboot issue in Tech Talk

resolve auto reboot issue

Manish180699 — Fri, 22 Jan 2021 15:23:08 GMT

Please reboot auto reboot issue in samsjng a50 and all a series models..

I am very disappointed 😞

Re: resolve auto reboot issue

dj9494 — Fri, 22 Jan 2021 15:25:34 GMT

kindly share an error report in the get help section 🙏🙏🙏

Re: resolve auto reboot issue

Ehsank — Fri, 22 Jan 2021 15:45:02 GMT

A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)

2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work

Meanwhile send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Re: resolve auto reboot issue

thamizh007 — Sun, 24 Jan 2021 04:39:32 GMT

it is motherboard issue it will cost 9k. all this happening because the faulty updates

Re: resolve auto reboot issue

Samsung_Support1 — Tue, 26 Jan 2021 05:40:04 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support