topic Re: Auto brightness issue in Tech Talk

Auto brightness issue

ramnatarajan — Sat, 23 Jan 2021 11:27:37 GMT

I have issues with my auto brightness on my Note 20 Ultra. Even when I am under well lit area, the brightness is always low and doesn't adjust automatically. Even if I increase the brightness after sometime the brightness reduces to minimum. After recent Android 11 update I am seeing this issue.

Anybody else facing this issue? Any solution for this?

Re: Auto brightness issue

Techyboy — Sat, 23 Jan 2021 11:32:26 GMT

ye I am facing the same problem sometimes I am using Galaxy M31 with Android 11

Re: Auto brightness issue

Ehsank — Sat, 23 Jan 2021 12:24:12 GMT

If after update then wait for few days, and as of now perform these below steps;

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect withpc/laptop/type C earphone only for Android 11 )

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

You can also send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Re: Re: Auto brightness issue

ramnatarajan — Sat, 23 Jan 2021 13:11:45 GMT

Thanks. Let me try it.

Re: Re: Re: Auto brightness issue

Ehsank — Sat, 23 Jan 2021 13:15:49 GMT

🤞👍👍

Re: Auto brightness issue

cs-member13 — Mon, 25 Jan 2021 13:27:15 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We are sorry for the inconvenience caused to you. We request you to kindly send us the error log file again along with the Video or Screen-shots within 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. As this will help us to further investigate and resolve your concern.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support