topic Re: double tap screen off . in Tech Talk

double tap screen off .

Brahmin — Wed, 13 Jan 2021 07:23:30 GMT

I have galaxy A50s does my phone have double tap screen off.

There is also need some upgrades in it's biometrics becouse many times its fingerprint sensor doesn't detects or works properly.

Last thing is it's camera needs some upgrades to take better images in low light.

Otherwise these things everything is awesome in this phone.

Re: double tap screen off .

cs-member13 — Thu, 14 Jan 2021 18:09:14 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have noted down the feedback regarding double tap screen off and camera. Providing a continues great experience to our customer is our first priority. We would take this feedback for further improvements in our upcoming software launches.

We apologize for the inconvenience caused to you. To resolve "fingerprint" issue kindly follow the given below steps:-

1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.

2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.

After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: double tap screen off .

Brahmin — Thu, 14 Jan 2021 18:37:28 GMT

i already did this many times but the result remains same.
i said that please add these improvements which i mentiones before in upcoming software updates.

Re: double tap screen off .

Nikhilknp — Sat, 16 Jan 2021 03:22:50 GMT

You will get it in Android 11 one ui 3