Popup window

paulpk — Mon, 11 Jan 2021 21:11:49 GMT

Recently ...i'm facing issues with popup window videos is not playing properly in popup window.

While playing video on popup window and i use/touch the screen video top playing i already tried app uninstall/reinstall/old version/data and catch clear nothing happened can anyone suggest me what should i do ?

Re: Popup window

Vrang — Wed, 13 Jan 2021 07:53:43 GMT

Which app were you using to play video in smart pop up view?

Re: Popup window

paulpk — Wed, 13 Jan 2021 07:56:41 GMT

flipkart and Amazon

Re: Popup window

cs-member13 — Thu, 14 Jan 2021 17:22:29 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue please follow below given steps:-

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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