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Alokp1 — Wed, 13 Jan 2021 08:49:21 GMT

Even with Samsung Exynos 9 Octa 990 Samsung s20 plus lags frequently. UI needs to be improved. I have used MiUi in past but never felt such lag.

Heating Issue : Most funny part is that when camera is used for even 10 to 20 mins phone heats and battery drains like anything. When you try to use it even after that phone shuts the camera application.

Re: Processing

cs-member13 — Thu, 14 Jan 2021 14:41:53 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "device lagging" issue kindly follow the given link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

And to resolve "overheating" issue kindly follow the given link:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

And to resolve "battery drainage" issue please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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