A Big Issue

saleemsammy — Sun, 10 Jan 2021 02:21:07 GMT

Even after deleting the message, they appear in the history of the contact. This is a big threat to privacy. Plz put an end to it.

Device: Galaxy Note9

OS: Android 10

ONE UI 2.5

Re: A Big Issue

cs-member13 — Tue, 12 Jan 2021 17:42:30 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Be assured, to resolve the issue please follow below given steps:-

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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A Big Issue

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