topic Re: 1 UI 3 in Tech Talk

1 UI 3

Jigrin — Sun, 10 Jan 2021 09:47:12 GMT

Have updated my Note10 plus today in 1 UI 3 as got the update...but now having lots of battery issue, not getting fast charge with super fast charging and battery is draining fast..need help for the same

Re: 1 UI 3

Rajveermak — Sun, 10 Jan 2021 09:54:23 GMT

i am not facing any charging issue. yes i feel that battery is draining little fast

Re: 1 UI 3

Ehsank — Sun, 10 Jan 2021 09:55:39 GMT

If after update then wait for few days, and as of now perform these below steps;

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

You can also send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Re: 1 UI 3

Vinni6655 — Sun, 10 Jan 2021 11:00:13 GMT

Same here... Not charging, overheating, battery draining fast

Re: 1 UI 3

Raj0990 — Sun, 10 Jan 2021 13:37:25 GMT

same problem i have in my note10+ after updating with oneui3 , too much mobile overheating and too much slow & laggy

Re: 1 UI 3

cs-member13 — Tue, 12 Jan 2021 17:33:51 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We are sorry for the inconvenience caused to you. We request you to kindly send us the error log file along with the Video or Screen-shots within 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. As this will help us to further investigate and resolve your concern.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support