topic Re: Internet problem in Tech Talk

Internet problem

Kawsar4s — Tue, 12 Jan 2021 06:29:13 GMT

I've data connection but play music not work.

How to solve this problem?

Re: Internet problem

asish001 — Tue, 12 Jan 2021 06:36:55 GMT

which network provider do u have @Kawsar4s

Re: Re: Internet problem

Kawsar4s — Tue, 12 Jan 2021 06:40:14 GMT

Airtel

Re: Internet problem

asish001 — Tue, 12 Jan 2021 06:47:25 GMT

i use vi. There is no permanent solution to this problem..when ever you face this problem put the phone to airplane mode then switch back to normal mode.The data speed will increase from zero.Otherwise restart the phone..It works for me sometimes..The app doesnot open simply because the data speed stuck at zero.The M series phones have such network issues.

Re: Internet problem

Kawsar4s — Tue, 12 Jan 2021 06:49:35 GMT

vi is your internet net provider?

Re: Internet problem

asish001 — Tue, 12 Jan 2021 06:53:29 GMT

yes bro...I face serious internet issue sometimes...Its so annoying in M series phones

Re: Internet problem

Kawsar4s — Tue, 12 Jan 2021 06:55:45 GMT

change your network. Data connection or other?

Re: Internet problem

asish001 — Tue, 12 Jan 2021 07:09:28 GMT

yes.I have been thinking about porting to airtel or jio.

Re: Internet problem

Kawsar4s — Tue, 12 Jan 2021 07:05:14 GMT

then?

Re: Internet problem

asish001 — Tue, 12 Jan 2021 07:09:13 GMT

i can't understand your question bro

Re: Internet problem

Kawsar4s — Tue, 12 Jan 2021 07:29:43 GMT

Which question you don't understand?

Re: Internet problem

Vrang — Tue, 12 Jan 2021 16:44:21 GMT

Check your data speed, sadly you have to install a third party app to check your data speed. Once done if you data speed is fast it will play or else let me know

Re: Internet problem

Kawsar4s — Wed, 13 Jan 2021 02:49:38 GMT

it play my anothet phone but i am confused

Re: Internet problem

cs-member13 — Thu, 14 Jan 2021 17:46:31 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you and to resolve network issue please follow below given steps:-

1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support