topic Re: camera focus in Tech Talk

camera focus

Anne26 — Sat, 09 Jan 2021 09:39:34 GMT

Note 20 camera still has a lot of issues with auto focus please fix

Re: camera focus

PrateekPriyadarshy — Sat, 09 Jan 2021 11:54:45 GMT

Wait for recent update.
Thank you

Re: Re: camera focus

Anne26 — Sat, 09 Jan 2021 11:59:53 GMT

is there a new Jan update?

Re: Re: Re: camera focus

PrateekPriyadarshy — Sat, 09 Jan 2021 12:05:01 GMT

I meant about ONE UI 3.0. if you already got it then clear the cache of camera application. It might help.
And about January update. I don't think so cause recently we received update from December and Also android update. Let's see what happens.

Re: camera focus

cs-member13 — Tue, 12 Jan 2021 03:13:21 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Camera" issue please follow below given steps:

1. Reset the camera settings:- Tap on Camera > Settings > Reset settings > Tap on Reset.

2. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support