topic Re: Re: Problem Facing in Tech Talk

Problem Facing

Solaman71 — Sun, 10 Jan 2021 06:59:11 GMT

I am using Samsung galaxy a50. Recently facing a problem that is while i unlock screen my Internet browser open a tab automatically and load unknown page. It's very boring to me. Can anyone suggest me what to do?😨😨

Re: Problem Facing

HimanshuMahto — Sun, 10 Jan 2021 07:15:27 GMT

You can reset your samsung A50 phone by doing factory reset and get rid of the problem you are facing and if you don't want to do that then kindly visit nearby samsung service center.

To reset Your Phone
1. go to settings
2. then click on accounts
3. there you will find a option of reset and then you can reset your handset from there.

Re: Re: Problem Facing

Solaman71 — Sun, 10 Jan 2021 07:23:05 GMT

dear
already i have done with reset. while restore data and settings from smasung cloud backup. then the problem raised again.

Re: Problem Facing

Ehsank — Sun, 10 Jan 2021 07:29:07 GMT

the page from chrome?

Re: Re: Re: Problem Facing

HimanshuMahto — Sun, 10 Jan 2021 07:32:18 GMT

which browser is opening

Re: Re: Re: Problem Facing

HimanshuMahto — Sun, 10 Jan 2021 07:32:44 GMT

can you send me the screen shot of your lock screen wallpaper

Re: Re: Re: Re: Problem Facing

Solaman71 — Sun, 10 Jan 2021 07:35:43 GMT

okay dear
once occure again will share with you with screen shoot.

Re: Re: Problem Facing

Solaman71 — Sun, 10 Jan 2021 07:37:15 GMT

yes it happening with google chrome and all the time not same page opening. each time opens another page. i may named it spam page

Re: Re: Re: Re: Re: Problem Facing

HimanshuMahto — Sun, 10 Jan 2021 07:38:42 GMT

Re: Re: Re: Problem Facing

Ehsank — Sun, 10 Jan 2021 07:56:25 GMT

ok then go to chrome> settings >site settings and disable as i attached,

Re: Re: Re: Re: Re: Re: Problem Facing

Solaman71 — Sun, 10 Jan 2021 07:57:21 GMT

brother here is the screenshot

Re: Re: Re: Re: Re: Re: Re: Problem Facing

HimanshuMahto — Sun, 10 Jan 2021 08:03:47 GMT

ok now i get it vould be due to some unusual site you have opened or some app you have downloaded on your phone from some other source other than play store.

Re: Problem Facing

themrritik — Sun, 10 Jan 2021 08:14:51 GMT

reset your phone

Re: Re: Re: Re: Re: Re: Re: Re: Problem Facing

Solaman71 — Sun, 10 Jan 2021 08:18:50 GMT

it maybe from unknown source app. i was tried to install mx player pro which i was downloaded from Internet without play store.
so what will be the solution now?

Re: Re: Re: Re: Re: Re: Re: Re: Re: Problem Facing

HimanshuMahto — Sun, 10 Jan 2021 09:11:39 GMT

the main solution is to reset your phone but make a copy of your only images contacts and important documents nothing else

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Problem Facing

Solaman71 — Sun, 10 Jan 2021 09:15:16 GMT

okay dude. thanks for your information

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Problem Facing

HimanshuMahto — Sun, 10 Jan 2021 09:19:51 GMT

remember make an external copy like on computer or sd card not in the phone ok and then reset

Re: Re: Re: Re: Re: Re: Re: Re: Re: Problem Facing

ÂŠ — Sun, 10 Jan 2021 12:54:38 GMT

Have you installed it?
Check installed app list also, if there is any unknown app uninstall it.

Re: Problem Facing

cs-member13 — Tue, 12 Jan 2021 17:51:11 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Be assured, to resolve the issue please follow below given steps:-

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support