Fingerprint sensor

sonukmr — Sat, 09 Jan 2021 09:49:20 GMT

please improve the note 10 lite fingerprint unlock. most of the time its not working and also too delay in unlock screen.

Re: Fingerprint sensor

rock1232 — Sat, 09 Jan 2021 10:01:30 GMT

you can give suggestions about the same . through this app

Re: Fingerprint sensor

Ehsank — Sat, 09 Jan 2021 10:09:43 GMT

as of register again with all sides of your fingers and add same finger 1-2 times for better result and lets see it may help at certain limit

Re: Fingerprint sensor

cs-member13 — Tue, 12 Jan 2021 03:15:20 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Fingerprint" issue kindly follow the given below steps:

1) We always recommend to use screen guards form Samsung only. If you are using any 3rd party screen guard/protective film/tempered glass on the phone, kindly try to re-register your fingerprint after removing it by following these steps.
Disable fingerprint settings and then remove the screen guard.
>>>Register a new fingerprint:-Settings> Bio metric and security>Fingerprints>Continue>Set secure screen lock>Start with center.

2) Ensure that the screen protector or the touchscreen on the fingerprint recognition sensor area is not scratched or damaged by objects, such as coins, keys, pens, and necklaces.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with the Video or Screen-shots. This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Fingerprint sensor

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