topic Re: M51 in Tech Talk

M51

JavedSL — Tue, 15 Dec 2020 20:48:16 GMT

Does anyone randomly have heating issues in M51? please let know and give me some remedies. #M51 # heating

Re: M51

raju-83 — Wed, 16 Dec 2020 03:41:14 GMT

I face No Heating, only battery drainage is fast .

Re: M51

RickyM51 — Wed, 16 Dec 2020 16:22:57 GMT

heats only when I play cod for like hours.... I don't use video recorder. so I can't say.. while fast charging, heats a bit..

Re: M51

cs-member13 — Thu, 17 Dec 2020 16:40:23 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. Please be assured and to resolve "Overheating" issue please follow the below given step:-

> Close background running apps and uninstall the unnecessary apps.

For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support