For network issue

pratap4u — Thu, 17 Dec 2020 10:56:04 GMT

I have two samsung smartphones A20 and M01s and both of them having a problem is that they sim suddenly stop accepting calls and sending calls but internet is available. They have full network but I am unable to make call or receive call. If I remove sim and again insert then it is working but again after one day it stop making calls and receiving calls but only internet available.

Re: For network issue

cs-member13 — Fri, 18 Dec 2020 16:37:31 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you and to resolve network issue please follow below given steps:-

1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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For network issue

Re: For network issue