topic Re: Update problem in Tech Talk

Update problem

SGlover999 — Thu, 10 Dec 2020 03:01:01 GMT

There are lots of extra problems have came to my mobile when I update my galaxy a50s mobile to one ui 2.5

Major problems are,

1.more battery drain

2.camera over heated

3. Phone will heated when it is charged in fast charging.

Re: Update problem

Anonymous — Thu, 10 Dec 2020 07:39:49 GMT

Factory reset your phone, after your One UI is upgraded. Hopefully it'll help you get rid of most of the problems you're facing right after the update. But don't forget to keep a backup of your device data before your perform the factory reset.

Re: Update problem

SGlover999 — Thu, 10 Dec 2020 08:48:39 GMT

on this situation ,
i can't able to factory reset my mobile.
i think ,it was a wrong step for me to upgrade my mobile without checking any review

Re: Update problem

cs-member13 — Sat, 12 Dec 2020 08:27:20 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support