topic Re: Note 10 lite in Tech Talk

Note 10 lite

VVishwanathS — Sat, 05 Dec 2020 04:41:29 GMT

Fingerprint Sensor not working most of the time

I've added 3 fingers of mine ... None of them are working perfectly 😑

Device - Note 10 lite

Android Version - 10

One UI - 2.5

Re: Note 10 lite

Anikroyale — Sat, 05 Dec 2020 04:46:12 GMT

Are you using a screen protector?

Re: Re: Note 10 lite

VVishwanathS — Sat, 05 Dec 2020 04:48:57 GMT

no
I haven't added anything
I'm just using as it came out of the box

Re: Note 10 lite

cpkaneria — Sat, 05 Dec 2020 04:59:47 GMT

Did you turned on developer settings forced dark mode

Re: Note 10 lite

AGP25 — Sat, 05 Dec 2020 05:02:02 GMT

Turn off the animation , the animation itself slows down the finger print reading cause while opening the apps its quite fast...but the face unlock works quite fast right?

Re: Re: Note 10 lite

VVishwanathS — Sat, 05 Dec 2020 05:02:16 GMT

Re: Re: Note 10 lite

VVishwanathS — Sat, 05 Dec 2020 05:03:10 GMT

its not working at all
I'm not complaining about slow down of that process
5 attempts are failing

Re: Re: Re: Note 10 lite

AGP25 — Sat, 05 Dec 2020 05:06:43 GMT

did you try resetting the phone?

Re: Re: Re: Note 10 lite

cpkaneria — Sat, 05 Dec 2020 05:07:07 GMT

Then you have to visit nearest service centre ASAP

Re: Note 10 lite

VVishwanathS — Sat, 05 Dec 2020 05:08:29 GMT

I got my device 4 days back !

Re: Re: Re: Re: Note 10 lite

VVishwanathS — Sat, 05 Dec 2020 05:08:45 GMT

I got my device 4 days back !

Re: Re: Re: Re: Note 10 lite

VVishwanathS — Sat, 05 Dec 2020 05:11:03 GMT

hmmm 😑
thank you for your response

Re: Note 10 lite

Abhy — Sat, 05 Dec 2020 05:11:34 GMT

I know it sounds very disappointing but could you please delete all the registered fingerprints and do a fresh register again and try.
My sister is using the device and I tried it...I didn't have any problems.
You should try doing a fresh register of Fingerprint or else pls contact Customer care

Re: Re: Note 10 lite

AGP25 — Sat, 05 Dec 2020 05:22:02 GMT

It might be defective one , contact the service center 😅😅

Re: Re: Note 10 lite

VVishwanathS — Sat, 05 Dec 2020 05:53:22 GMT

thank you

Re: Note 10 lite

Shrinjay — Sat, 05 Dec 2020 06:37:06 GMT

At last if nthing works then try factory reset and then do while process of registering fingerprints; this will surely solve your problem

Re: Note 10 lite

cs-member13 — Wed, 09 Dec 2020 12:45:41 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Fingerprint" issue kindly follow the given below steps:

1. We always recommend to use screen guards form Samsung only. If you are using any 3rd party screen guard/protective film/tempered glass on the phone, kindly try to re-register your fingerprint after removing it by following these steps.
Disable fingerprint settings and then remove the screen guard.
>>>Register a new fingerprint:-Settings> Bio metric and security>Fingerprints>Continue>Set secure screen lock>Start with center.

2. Ensure that the screen protector or the touchscreen on the fingerprint recognition sensor area is not scratched or damaged by objects, such as coins, keys, pens and necklaces.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with the Video or Screen-shots. This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support