samsung m31 network issues

amitshu479 — Wed, 25 Nov 2020 03:44:54 GMT

This phone is unable to capture network properly even with full network zone. Phone frequently switches to 3g 2g even full network coverage in other phones.

Re: samsung m31 network issues

cs-member13 — Thu, 26 Nov 2020 15:16:29 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "network" issue please follow below given steps:

1. Check device in safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: samsung m31 network issues

amitshu479 — Sat, 05 Dec 2020 08:13:32 GMT

issue still persist.

Re: samsung m31 network issues

pramodmahto — Fri, 07 Feb 2025 12:49:14 GMT

🙏🙏🙏don't work 👏👏👏

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samsung m31 network issues

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Re: samsung m31 network issues

Re: samsung m31 network issues