Problem

MicahkBinu — Fri, 27 Nov 2020 06:08:42 GMT

From my M11 phone..

Some Apps are uninstalling itself after some days...

Also other apps are installing without my knowledge..

What's the real problem!

It's new phone

Re: Problem

MSaiCharan — Fri, 27 Nov 2020 06:13:01 GMT

Tried factory reset?

Re: Problem

cs-member13 — Wed, 02 Dec 2020 13:41:20 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve the issue kindly follow the given below steps:

1. Check device cache:-Settings> Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.
2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,

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