Heating problem

Rajnish123 — Fri, 13 Nov 2020 15:10:39 GMT

Samsung phone much heating M31S PLEASE SOLVE MY PROBLEM AS EARLY AS POSSIBLE

Re: Heating problem

Benedictjunior — Fri, 13 Nov 2020 23:08:45 GMT

use battery stats to check apps that heats up the cpu

Re: Heating problem

cs-member13 — Fri, 20 Nov 2020 12:42:23 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Overheating" issue please follow the below given step:

>>Close background running apps.

Follow the link for more details:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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