topic Re: For app update issue in Tech Talk

For app update issue

pratap4u — Tue, 17 Nov 2020 04:17:37 GMT

My Samsung Galaxy M30 is not taking updates for google chrome and android view system. Every time when I try to update them they will fail to update. Kindly solve this issue for samsung m30.

Re: For app update issue

Ehsank — Tue, 17 Nov 2020 05:16:09 GMT

not only m30s almost all device facing this issue, and this is not your mobile issue, only way is keep trying again and again

Re: For app update issue

HarshalGhule — Fri, 20 Nov 2020 02:40:58 GMT

Same problem here

Re: For app update issue

cs-member13 — Sat, 21 Nov 2020 13:20:33 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve this issue kindly follow the given below steps:

1. Launch your settings > Apps > Crashing app > Storage > Touch clear cache &clear data.

2. Clear Chrome app history.
Chrome > Tap on 3 dot on right corner > History > Clear browsing data > Basic/Advance > Clear data > Clear.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support