topic Re: Galaxy note 9 heating issue in Tech Talk

Galaxy note 9 heating issue

ptap22 — Thu, 19 Nov 2020 01:21:44 GMT

Can anyone help me with solving the issue with my galaxy note 9.

After latest update for one ui 2.5 it heats alot and sometimes holding it isn't possible in your hands

Re: Galaxy note 9 heating issue

NARENKUMAR — Thu, 19 Nov 2020 02:38:21 GMT

i am not receive 2.5 update, November almost over.

Re: Galaxy note 9 heating issue

Rezakhan — Thu, 19 Nov 2020 09:38:10 GMT

same here

Re: Galaxy note 9 heating issue

cs-member13 — Sat, 21 Nov 2020 14:52:51 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. Please be assured and to resolve "Overheating" issue please follow the below given step:-

> Close background running apps and uninstall the unnecessary apps.

For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support