M31 software update problem after installation

Krishnagulavani_1519 — Tue, 10 Nov 2020 10:20:36 GMT

Today I updated my mobile. There is sound problem after installation. Nothing can be heard. I can't even hear call volume. Also videos playback speed is increased

Please give solution as soon as possible

Re: M31 software update problem after installation

Samsung_Support3 — Fri, 20 Nov 2020 08:05:20 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check device volume settings if its full or not.

* Check mute all sound option
Settings > Accessibility > Hearing enhancements > Disable Mute all sounds (if enabled).

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

topic M31 software update problem after installation in Tech Talk

M31 software update problem after installation

Re: M31 software update problem after installation